FAQs/Terms & Conditions
1. Sizes and adjustments
Please measure your wrist around the wrist bone and key in sizing under 'wrist measurement' when ordering. We will account for comfort when stringing the bracelets.
Due to different designs and bead sizes, we will have to add/remove certain beads and hardware to ensure that it is the most comfortable fit. We will strive for the most aesthetically pleasing look.
If you decide to change the size of your bracelet, kindly email us for details within 3 days of receiving your parcel.
Customers will bear cost of SmartPac return to us. Please use SmartPac or any other forms of registered mail as we will not be responsible for any loss or damage.
2. Shipping information
For online designs, we can take 5 working days or more to complete.
Singpost will take 2-6 working days for local deliveries and up to 6 weeks for international deliveries.
For customized orders, we can take 7 working days or more to complete. Any changes will be advised accordingly.
Orders are posted on a weekly basis. We seek your understanding and thank you for your patience.
|Destination||Mode/ Price (SGD)|
|Local (SG)||SmartPac/ Free|
Free for orders above SGD250
SGD15 for orders below SGD250
For local orders, we use Singpost Smartpac.
Smartpac is delivered straight to your mailbox should there be nobody available to receive the package at the stated delivery address.
For international orders, we use Singpost registered Airmail.
Tracking details will be emailed to you once we have fulfilled your orders.
Discount codes are not applicable for customisations.
A minimum deposit of SGD50 is required once customisation is confirmed before we can proceed with designing the bracelet/earring. A review of the design will be sent within 5 working days. Only one change is allowed. Balance payment is required before completed bracelet/earring will be mailed out.
4. Replacement and repairs
A one-time restringing service is complimentary in first 3 months from purchase date. There after, restringing service will cost SGD10.
Missing beads and hardware will be quoted accordingly.
Do not pull/tug at your bracelet. The proper way to wear/remove your bracelet is to roll it up/down your hand. A care card will included in your package.
Replacement of tarnished hardware
We use 14K Goldfilled, S925 Sterling Silver and high-quality plated gold/silver hardware unless otherwise stated. However, proper care is still required. Minimise your contact with liquids/chemicals.
In the unlikely event that your hardware is tarnished, we are happy to put in new hardware for you.
Please note all replacements are subject to availability. We will gladly recommend you the most suitable hardware available on hand.
Kindly contact us for details and costs.
Customers are responsible for return postage and must use postage with tracking (preferably Smartpac to avoid delays) as we will not be responsible for any loss or damage.
5. Are the stones used in Sol & Luna Crystals natural?
Our crystals and gemstones are natural and come from reliable sources. Natural stones will never be perfectly identical in veins and colour. We only use premium quality crystals and gemstones.
Each piece of jewellery is lovingly handmade by the owners Danielle and Claire. They put care in selecting similar stones for every bracelet to ensure aesthetic consistency. Sol & Luna Crystals pride themselves in standards they will upkeep to show how valuable our customers are to us.
Crystal healing and other types of energy work are not to be considered as a substitute for conventional medicine. If you have a serious health issue, you should consult your doctor and make complementary healing part of a complete health care programme.
Just because a crystal or stone is alleged to have one or more healing properties, either physical, mental, emotional or spiritual, it does not mean that you will definitely experience or benefit from any such properties.
Any information you receive, whether orally, in written form or electronically relating to crystals and stones purchased from Sol & Luna Crystals, should be received and understood in the above context.
Sol & Luna Crystals will consider that purchase of jewellery from Sol & Luna Crystals is made on the basis of your own freedom of choice.
Colors shown may differ slightly from actual product due to individual's screen resolutions. However, we strive to provide the most accurate product images.
Terms & Conditions are subjected to changes without notice